Brief | HP Exstream Live Editor Design/deploy interactive document Edit and manage interactive documents Automate fulfillment Add interactive intelligence to any document Deliver a controlled editing experience Deliver to any channel Edited Edited interactive interactive document document Records and archives Interactive HP Exstream document Repository application Print, email, and Multiple multichannel recipients “ HP Exstream continues to be Give rapid customer service cycle, documents can be submitted for a leader with top numbers and reduce call time automated archive and records management across needed capabilities.” As it compiles and creates appropriate and steps, and used to update corporate systems. relevant communications, the intelligent Send customized communications to 1 The Forrester Wave, Q1 2014 editing interface can guide customer service multiple recipients. This can be critical in reps as they talk with customers. In fact, claims-handling processes or court orders because customer service personnel are led when different recipients need to receive through interactions while ensuring different copies or versions of communica- compliance, training costs can be reduced, tions. Deliver communications to virtually and personnel can quickly handle tasks that any channel, including print, email, the web, Create concise, actionable would typically need to be passed on to SMS, and voicemail, based on your communications higher management levels, such as certain recipients’ preferences and requirements. policy or plan changes. Certain sections of Because interactive documents can leverage the document are automatically populated Why HP? all of your business and customer data, they with approved content based on user input, help you create communications that are while other areas can allow users to select HP has developed and implemented customer relevant and easily understood. In a matter of or insert custom text and graphics. communications solutions in hundreds of minutes, customer-facing staff can produce Fortune 500 enterprises around the world. fully personalized communications for an Easily create and manage In addition, HP offers a wide range of training, individual customer. Communications can interactive documents consulting and technical support services to include all of the necessary legal and maximize your investment in our products. regulatory content, but will not confuse HP Exstream’s intelligent, interactive customers with irrelevant information. document templates are fully portable files Communications that are clearer and more that can be stored in any content management Contact us succinct help customers to easily grasp the repository, database, or file system. From Find out how you can transform your outcome of their interaction with your there, files can be retrieved, edited, approved, customer experiences. For more information organization. They will know what to expect and finalized as part of a custom workflow. about the HP Exstream customer communica- regarding follow-up items and next steps. Automatic revision tracking and a change tion management solution, contact us at review panel accelerate electronic workflow [email protected] or 866-318-5925. approvals. Audit trails and the easy-to-use Learn more at commenting feature ensure that no crucial 1 Le Clair, Craig. “The Forrester Wave™: Document Output hpexstream.com For Customer Communications Management, Q1 2014.” information is lost. At the end of the workflow Forrester Research, Inc. January 8, 2014. Sign up for updates hp.com/go/getupdated Share with colleagues Rate this document © Copyright 2008-2009, 2012-2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft is a U.S. registered trademark of Microsoft Corporation. SAP is the registered trademark of SAP SE in Germany and in several other countries. 4AA1-8880ENW, August 2014, Rev. 6