Brochure | HP Exstream 9.5 Set your company apart For the second year in a Improve customer engagement row, HP Exstream was Make the most of every customer touchpoint with insightful, high-impact communications that put named a leader in the customers and their needs first. Gartner Magic Quadrant for • No matter whether customers get printed communications in the mail, or they get email Customer Communications notifications with links to statements or text message alerts, HP Exstream enables you to Management Software provide a consistent multichannel customer experience. 3 • Reach customers just how they like, through their preferred channels, including print, email, report (November 2014). mobile apps, the web, social media, and SMS texts. Increase profitability Strengthen your bottom line through more effective communications. HP Exstream helps you attract, acquire, service, and retain customers—which helps grow revenue. • Reach customers faster with timely offers and promotions for new products and services, based on an up-to-date understanding of their needs and desires. • Reduce the total cost of designing, testing, producing, and delivering communications across all channels by managing and repurposing design assets and compliant content. • Design, develop, and approve content once, then reuse it across multiple communications to increase efficiency and reduce production costs. Mitigate risk Produce relevant marketing messages and promotions, account updates, and statements that include fully compliant, updated information. • Easily maintain regulatory compliance by automatically including mandatory content, including current terms and conditions, updates, and notices. • Maintain the compliance, consistency, and proven processes of traditional print channels as you transition from print-centric to digital delivery methods. • For electronic communications, you can track delivery and respond automatically to failures or bounce-backs through an unlimited number of failover channels. Get consolidated visibility into delivery, tracking, and response information for electronic communications. Communications for every step of the customer life cycle Grow Attract • Targeted offers • Marketing campaigns Real-world ROI and promotions • Targeted direct mail • TransPromo • Quotes and proposals HP Exstream customers see real world messages benefits. We’ve helped customers • Loyalty programs reduce:2 • Agent postcards • Document processing time by an average of 77% Service Acquire • Document maintenance costs by over • Statements • New products and 58% a year • Bills services • Postage and paper costs by an • Notices • Enrollments average of over $1 million per year • Personalized • Account openings newsletters • Contracts 4
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